I was greeted right away and given a little welcome bag with samples for being a first time customer. The inside of the salon and spa is fun and charming at the same time. The physical building is nice and with plenty of parking available. Not in this case! She listened, was lively, upbeat,and made me feel valued as a customer, and welcomed before I even came in their door. The receptionist on the othe end of the phone was upbeat, listened to the information I gave her (this has become an anomaly today! Normally you have to repeat everything and interaction in between can't be accomplished). Making my reservation for a massage was just what it should be from a customer service standpoint. I didn't even request a full refund or anything - but to not even get acknowledged? Hopefully no one else ever has an issue like this because you will absolutely go unheard and your $200 plus money down the toilet. ![]() I will never go back there because of this one time. especially considering the fact I have been a faithful customer to them even with their high prices. I am extremely disappointed in Bell Tower. She took down my name, information, etc and said the manager would contact me when she was off the phone. so I explained my problem to her and also advised I sent a message and never got a response. The manager was on the phone when I was checking out because their credit card systems were down and probably going to be on the phone for awhile the receptionist told me. Last week I visited Bell Tower to get my eyebrows touched up and also because I wanted to speak to someone regarding my complaint and my discolored hair. I never ONCE received an email back, a phone call. so I sent Bell Tower a message explaining my DISAPPOINTMENT - especially after being a client with them for 3 years and spending a lot of money there. so fast that my hair became different colors. I was honestly very surprised to see the color run out SOO fast. I paid $200 for my hair plus shampoo & a little bottle of conditioner. Well, after ONLY 2 washes, all the dye came out from the covered up ends and NOW half my head is a weird brown ish penny color and the rest of my hair is my natural color. I even bought products from Bell Tower which she recommended to help maintain my color looking fresh. The hair stylist did exactly that and I loved my hair when she was completed. I asked for my ends to be dyed as my natural color and my roots touched up to cover some grays. My hair is naturally dark and just the ends were a blondish/brown color. the last time I went to Bell Tower to get my hair done was on September 7th 2019. I would get my hair done, facials, massages, pedicures. I have went to Bell Tower for the past 3 years for all of my services. To say I'm astonished and disgusted in an understatement. Chucks response, "I'm not sure what you'd like me to do for you". Needless to say I don't have another 4 hours before I fly out to spend in the salon when what should have taken maybe an hour has not cost me so much progress, time and money. ![]() ![]() ![]() He advised I could come in be consulted, wait for a half a hour for another appt and they could possibly fix the bright roots but or course there is no fix to dye that is now on my regrowth. Also mentioning I fly out for business tomorrow and look ridiculous. Chuck (the manager) had no empathy, when I expressed how upset I was that I've spent 8 months working on this for it to be ruined. The worst part when I called to express my concerns it took multiple calls and emails to finally get a response. I look worse now than I did coming into the salon. What a mistake! 3.5 hours later, I ended with glosses, Color and who knows what else. I really didn't need to come in again but figured it wouldn't hurt to blend it a little bit more. On Monday I seen a new stylist who advice a soap box would be best. For the last 8 months I've been growing my color out (was full red) Pedro has done a impeccable job blending my natural regrowth with my hair. I've been seeing Pedro for 2 years and he has be wonderful! Unfortunately due to a schedule change I had to switch stylist.
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